Companies × risks
National Australia Bank
National Australia Bank deploys third-party AI at enterprise scale, including AWS Amazon Q Developer for software development and Pega's Customer Decision Hub for AI-driven customer decisioning. Whether NAB trains proprietary models or primarily operates vendor platforms is unclear from public sources.
We reviewed 3 public documents from National Australia Bank and found it acknowledges 4 of 24 AI risks, including discrimination and devaluation of human creativity.
Sector: Finance and Insurance
Roles: AI deployer
AI risks National Australia Bank acknowledges
- Discrimination: “The deployment of AI technologies may also amplify existing risks across other risk categories, particularly if new applications are introduced without adequate safeguards for... discrimination” (NAB 2025 Annual Report)
- Devaluation of human creativity: “infringed or misappropriated a third-party patent or other intellectual property right (including where the NAB Group or an external service provider has used generative AI outputs based on data for which the generative model did not have consent)” (NAB H1 2025 Offering Circular)
- Fraud & scams: “Threats to information security are constantly evolving, including through the use of emerging technologies, such as advanced forms of AI (including generative AI)... used to perpetrate fraud, scams” (NAB H1 2025 Offering Circular)
- Overreliance & unsafe use: “...the overreliance on algorithmic outcomes without adequate explainability, transparency or appreciation of the impacts.” (NAB H1 2025 Offering Circular)
Documents we reviewed
- Data ethics | Data Ethics Principles - NAB (AI overview & principles, 2025)
- NAB H1 2025 Offering Circular (Investor materials, 2025)
- NAB 2025 Annual Report (Annual report, 2025)