Companies × risks
United Airlines Holdings
United Airlines deploys GenAI in production for customer communications and contact-centre workflows, using Amazon Bedrock to access multiple foundation models (Amazon Titan, Anthropic Claude, Meta Llama). It fine-tuned an LLM to generate flight disruption narratives for passengers through its 'Every Flight Has a Story' feature.
We reviewed 3 public documents from United Airlines Holdings and found it acknowledges none of the 24 AI risks we looked for.
Sector: Trade, Transportation, and Utilities
Roles: AI deployer
Documents we reviewed
- Cybersecurity | United Airlines Corporate Impact Report 2024 (ESG report, 2024)
- United Airlines 2024 Annual Report (Annual report, 2025)
- CORPORATE IMPACT REPORT 2024 | United Airlines (ESG report, 2025)