Companies × risks
Walmart
Walmart deploys AI at massive retail scale, integrating OpenAI's ChatGPT for shopping (Instant Checkout) and deploying ChatGPT Enterprise internally. It also developed Wallaby, a proprietary family of retail-specific LLMs trained on decades of Walmart data for customer-facing experiences.
We reviewed 3 public documents from Walmart and found it acknowledges 3 of 24 AI risks, including fraud & scams and capability & robustness.
Sector: Trade, Transportation, and Utilities
Roles: AI deployer; Specialized AI developer
AI risks Walmart acknowledges
- Fraud & scams: “the increasing sophistication of AI technologies poses a greater risk of identity fraud, as malicious actors may exploit AI to create convincing false identities or manipulate verification processes.” (Walmart 2025 Annual Report)
- Capability & robustness: “aimed at mitigating risks such as ... model robustness” (FY2025 ESG Report | Walmart Corporate)
- Transparency & interpretability: “aimed at mitigating risks such as unfair outcomes, lack of transparency” (FY2025 ESG Report | Walmart Corporate)
Documents we reviewed
- The importance of Digital Citizenship at Walmart (Other, 2024)
- FY2025 ESG Report | Walmart Corporate (ESG report, 2025)
- Walmart 2025 Annual Report (Annual report, 2025)